Jun 21

Please improve your customer support (hello@internxt.com)

I like the concept of your encrypted cloud storage, and I already have a subscription that I’d like to upgrade.BUT for that to happen, it’s important to me that I can rely on your technical support. At the end of April, I submitted my first support request to hello@internxt.com, to which I still haven’t received a response.In the meantime, I’ve been able to address my issue through this forum, but what happens if I have another problem that doesn’t belong in this forum?Therefore, my feedback is:Please improve your customer support (hello@internxt.com) so that users can rely on it when problems arise.

In Progress

changed status toIn Progress·Jun 23, 2026

changed status toCompleted·Jun 23, 2026

GuestJun 21, 2026

Sorry, the formatting of my first message makes it hard to read. So here's the same text again, with better formatting: I like the concept of your encrypted cloud storage, and I already have a subscription that I’d like to upgrade. BUT for that to happen, it’s important to me that I can rely on your technical support. At the end of April, I submitted my first support request to hello@internxt.com, to which I still haven’t received a response. In the meantime, I’ve been able to address my issue through this forum, but what happens if I have another problem that doesn’t belong in this forum? Therefore, my feedback is: Please improve your customer support (hello@internxt.com) so that users can rely on it when problems arise.

Jun 23, 2026

Hello! I’m really glad to hear that you’re happy with our product. As your comment is anonymous, I can’t check whether you’ve received a reply or not, but you can use this forum to post any suggestions or issues you’re experiencing, and I’ll try to sort them out as quickly as possible. I hope my support colleagues have replied and helped you, and please don’t hesitate to get in touch again via these channels!

Jun 23, 2026

It’s possible that we’ve already replied to you but you’re waiting for an update? If you wouldn’t mind, please email us again at hello@internxt.com so that we can identify you and provide you with a more accurate update on your report. Our response time is just a few hours.

GuestJun 26, 2026

Dear Paula, Thank you very much for your reply. I am the author of the post titled “Support for ASUSTOR NAS devices.” I’ll try to briefly explain why I posted this suggestion: On April 26, 2026, I first contacted support via email regarding this issue. That was right after I purchased my membership. Unfortunately, I haven’t heard back from them to this day. Fortunately, this forum became available in May 2026, and we were able to discuss these issues here. This led to another email sent to hello@internxt.com on May 31, 2026 (as discussed here in the forum). Unfortunately, I haven’t received a response to that one either (except from you here in the forum). Therefore, my suggestions for customer support (hello@internxt) are: - An initial automated reply, so that users know their message has been received by the system. - Once someone reviews the issue, a brief update would be helpful (so users know that—or whether—it’s being addressed). I’m glad this forum exists, because otherwise I wouldn’t have had any contact with Internxt so far (or so it feels). I really like your products, and I hope that many customers will choose to use them. Good customer support is (in my opinion) a key factor in this. That's why I wrote these suggestions. Thank you very much for checking the posts in this forum and addressing your customers' concerns.

Jun 26, 2026

Hello! First of all, thank you for your patience and for the feedback you’ve given us. I’ve passed on the comments you’ve mentioned to the support team, who will take them on board and help us improve in the areas you’ve highlighted. Thank you for placing your trust in us; we’ll continue to work to address your concerns.