Jul 7
Inquiry regarding missing files after account/policy change
Dear Support Team,I hope this message finds you well.I am writing to request your assistance regarding some important files I had previously stored on your free cloud storage plan. Recently, I noticed that the service has transitioned to a paid model, and unfortunately, I can no longer see or access my stored files.These files are highly important to me, and I was wondering if there is any possibility they are still stored on your servers, or if there is a temporary way for me to recover and download them.Here are my account details for your reference:Account Email:btkhu5531@gmail.comI would truly appreciate it if you could look into this and let me know if recovery is possible. Thank you so much for your time and help.Best regards,
Closed
Dear customer, I’m sorry to hear about this. We do have a policy of deleting accounts due to inactivity, but we do not do this automatically; instead, we send a notification to the email address associated with your Internxt account. If this is not the case, please do not hesitate to let us know The free plans are still available, and you can create one at any time Unfortunately, due to zero-knowledge encryption, we have no way of recovering your documents once the account has been deleted We apologise for any inconvenience caused