Apr 30
Fix Constant Crashing
I've not been able to stop the windows app crashing. Sometimes it works for a few hours - sometimes it just crashes immediately.My experience is that the app is extremely unstable, Meaning the service can't be relied upon at the moment. All efforts should be on fixing the crashing before any new features are added.
Reviewing
Thanks for taking the time to share this feedback, and sorry for the instability you’ve been experiencing with the Windows app. The behaviour you describe is definitely not the experience we want users to have. Stability and sync reliability are one of our main focus areas, and we’re actively working on improving crash handling, upload retries, and overall desktop app robustness. We’d also be happy to investigate your specific case further if you’re open to it. If possible, please contact support and include: - Your Windows version - App version - Whether the crashes happen during sync/upload activity - Logs And if you’ve already opened a support ticket, feel free to share the ticket number here so I can help prioritize the investigation internally. Thanks again for the honest feedback — we really appreciate it.