Jul 28
CLI/WebDAV access removed from my lifetime plan — request to restore or refund
Subject: CLI/WebDAV access removed from my lifetime plan — request to restore or refundHello,I hold a lifetime Premium plan, purchased in 02/2026 and another one in 09/2025. I used the Internxt CLI together with the local WebDAV server and rclone to keep an automated, encrypted backup of my data. That setup worked with my plan.It no longer does. Every authentication attempt now fails with: Request failed with status code 402 [CLI access not allowed for this user tier]I have confirmed this happens through both available methods: the browser-based "internxt login" and the legacy "internxt login-legacy". I am on Linux with CLI 1.6.7, freshly installed, and web access to drive.internxt.com works normally — so this is not a credentials or connectivity issue. It is an account-level restriction.I also note that WebDAV is no longer listed on your pricing page. It was there previously. So this is a feature that was advertised, that I used, and that has since been withdrawn.This is the heart of my complaint. A lifetime plan is a single up-front payment for a service delivered indefinitely. I paid once, in full, for a specific set of capabilities. Removing one of them afterwards — with no notice, no announcement, and no option to decline — means I am no longer receiving what I paid for.I am asking for one of two things:1. Restore CLI and WebDAV access to my account, as it was when I purchased.2. Failing that, refund my lifetime purchase, since the service no longer matches what was contracted.I would prefer the first. I am not looking to leave; I am looking to use what I bought.Please let me know how you intend to resolve this.Thank you.Error request IDs, in case they help you locate these in your logs:- mURpHas14W35mfV9mMlh9- QDJdq69uAqPS-D_OlIc8e
Pending