May 5
Bug while Sync on Mac
Reviewing
changed status toUnder Review·May 7, 2026
May 7, 2026
The behaviour you describe is part of macOS’s design: the extension may be suspended when not in use or when the computer goes to sleep, and the system automatically reactivates it when needed. To determine whether what you are experiencing is a genuine error or simply this expected behaviour, we would need more information. If possible, a description of the step-by-step you are doing and the logs from one of the affected device would also be very helpful for our team to diagnose what’s happening. You can get the logs from the app settings > Preferences, click on "Open Logs" https://help.internxt.com/en/articles/6577280-where-can-i-fi… You can send them to hello@internxt.com Thanks again and let's keep in touch
While the files get sync, I notice that in Activity monitor on my Mac the sync get stopped after some time and I quit the task "SyncExtension" and after a miutes the stnc again start running and file transfer happen. Kindly fix the same.